Brittany Hodak

An award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations. Forbes wrote of her debut book, Creating Superfans, “If you have customers, you need this book. Period.”

Brittany is the former Chief Experience Officer of Experience.com. Prior to working in tech, she co-founded, scaled to eight figures, and then exited The Superfan Company, a fan engagement agency whose roster included Walmart, Disney, Amazon, Luke Bryan, Katy Perry, and dozens more under her eight-year leadership. In 2015, she was offered deals from four of the five Sharks on ABC’s Shark Tank for her company at one of the then-highest valuations in the show’s History.

She has been named to Advertising Age’s 40 Under 40 list, Inc.’s 30 Under 30 list, and Billboard’s 30 Under 30 list. She was named Most Disruptive Marketing Entrepreneur at the Empact Awards at the United Nations and is a Guinness World Records record holder.

Brittany has been studying, researching, and writing about the phenomenon of fandom for nearly two decades, helping businesses and employees embrace customer centricity and used experience as a winning differentiator. Entrepreneur calls her “the expert at creating loyal fans for your brand.”